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  Customer satisfaction has a massive impact on your business growth and success. A low satisfaction level of the customer means low retention and loyalty level of your business.  It's a bad sign of customer service.  Here are some tips which can help you in improving your customer experiences. The same level of service Some of your customers will be full of only questions, some just chatty, and other plain angry.  You must be prepared to understand your customers and provide each customer with the same quality of service every time.   Continuous Learning Process Every customer is unique, and every support situation is different. To provide better services , sense the mood of the customer, and handle the surprises.   You must continue to learn things and continue to find a better way to address them.  Positive Attitude There is no definition of a positive attitude. Aggrandizing this in your company practice helps to avoid any conflicts.  A specifi...

  Financial Planning is different from financial statements. Alternately looking at what is already happening, you plan for upcoming months, forecasting income and outlays.  Your planning will be a warning system helping you to track cash flow, identify monetary needs, and pinpoint the best time for the project.  The financial plan is a part of an overall business planning process, during which goals and strategies are agreed upon to grow the business in the upcoming years.  It also gives you tools to monitor your finances, allowing you to measure progress and quickly manage the head-off problem.  Here are six easy steps to create your financial plan. EXAMINE YOUR STRATEGIC PLAN Financial outlining should start with your company's strategic plan. You should ask yourself what you want to achieve at the start and ask yourself a set of questions-  Do I need to hire more staff? Do I need more equipment? Will I need more finance? Yes, how much? Then, determine t...